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| Please click
here to download our team viewer applet to your computer so that we may remotely
see and support your computer. You can either click on Save (save it somewhere
on your computer where you can find it. if you wish to have it there for future
use or Run if you just want this to use as a onetime request. If you have any
firewalls such as Norton or Mcafee which ask to block anything whilst you are
installing this download please click on Always allow this connection (it may
be written is slightly different language). If you want a zip version to download
click
here.
Once the program is installed and running on your computer
you will see a screen like this below |
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On the right hand side you will see your partners
ID number. This is the number you will need to tell your PC Problems Support Representative
when you call them. We will then ask you for your Session Password which appears
below the main ID number. At this point you need to |
MAC Remote Support
If you have a MAC computer and need remote online support, please click here to download the remote support tool to your MAC and then call your MAC Remote Support representative on the following
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Call one of our premium rate
telephone numbers
0906 345 1630
0906 345 1631
0906
345 1632 |
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| This call will then
be charged to your telephone bill at the rate of £ 1.50 + VAT per
minute with a maximum call duration of 20 minutes (30 minutes call time) after
which we will have to disconnect you and you will need to call back. This requirement
is by the governing body for premium rate lines. The engineer you will speak
to has expertise in Microsoft Products, all PC computer hardware and most well
know computer software programs. He will also have expertise in Internet, e-mail
and webspace areas. |
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